Quality assurance · AI systems · Technical support

O. Robinson

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Summary

Results-driven QA and IT professional with experience in manual testing, regression testing, issue triage, and safety-critical autonomous systems. Skilled at analyzing system behavior, documenting defects, troubleshooting complex issues, and collaborating across teams to deliver reliable user experiences.

Skills

Testing

Manual, exploratory, regression, structured field testing, release validation

Quality

Defect reporting, root-cause analysis, quality calibration, compliance review

Tools & systems

Jira, YouTrack, CRM ticketing systems, macOS, Unix

Technical experience

AVride

Autonomous Vehicle QA Test Operator

08/2025 — present

Execute structured test cases for new features, bug fixes, and release validation in real-world scenarios.
Analyze driving data and logs to identify defects, edge cases, and usability or safety risks.
Write clear test reports with reproduction details and expected versus actual outcomes.
Conduct regression testing to verify consistent autonomous-vehicle behavior across software versions.

AVride

Safety Driver

03/2025 — 08/2025

Monitored vehicle performance and executed in-field test scenarios to support operational safety.
Collected data on system performance and environmental conditions.
Provided timely observations to engineers and operations leaders.

Concentrix · Meta

Sr. Quality Evaluator

05/2022 — 05/2023

Delivered QA coaching and calibration sessions to improve accuracy and compliance outcomes.
Investigated quality issues through root-cause analysis, interviews, and documentation review.
Partnered with cross-functional teams to align quality standards and acceptance criteria.
Built and analyzed QA reports to surface trends, defects, and process improvements.

Spectrum

Technical Support Representative

02/2021 — 05/2022

Reproduced and troubleshot software, hardware, and network issues to isolate root causes.
Escalated complex defects with clear reproduction steps and follow-up.
Documented issues and resolutions in CRM systems for tracking and knowledge reuse.

Additional experience

Ranger Ready Mix, LLCConcrete Mixer Driver · 04/2024 — 03/2025

Durham School Bus ServicesBus Driver · 05/2023 — 04/2024

Spirit AirlinesGuest Service Agent · 08/2019 — 11/2020

Education

University of Texas at Austin
Bachelor of Arts in Anthropology · 05/2019